Support to help you claim Universal Credit
Universal Credit (UC) is a social security benefit that will replace six, what are known as “legacy benefits”, details of these can be found on our Information on Universal Credit pages.
The Department for Work and Pensions (DWP) expects that the vast majority of UC claims will be made on line. If you need some help to make your UC claim then we can provide you with free advice, training on how to use a computer or access to use a computer.
To get your support, simply select the service you need, then enter your post code and you will be shown what UC support services are in your selected area. You can then contact the organisation that suits you best and arrange an appointment or use their drop in services.
When you are making a claim to UC you will need to provide information about who you are and your current circumstances.
Please Remember - You won’t get your UC payment until you’ve provided DWP with all the right evidence. So it’s important to get all the documents to them as quickly as possible. If you can’t provide the right evidence, you should contact DWP and explain why (telephone 0845 6000723, textphone 0845 6000743).
You have to verify your identity online, to do this you will need, for example your:
- driving licence
- debit or credit card
If you don't have photo ID you can take other evidence to your interview instead, such as -
- evidence of your address if you have one, for example an electricity or gas bill, council tax bill, bank statement, official letters;
- your birth or marriage certificate
Try and take at least three forms of evidence if you can
You will also need:
- an email address
- your bank, building society or credit union account details (call the Universal Credit helpline if you do not have one, Telephone: 0800 328 5644 or Textphone: 0800 328 1344)
- your National Insurance number (NI) - you can find this on a payslip or letter from Her Majesty’s Revenue and Customs (HMRC) - call the helpline on 0300 200 3500 (textphone 0300 200 3519) if you can’t find your NI number
- information about your housing costs, for example how much rent you pay, for example your tenancy agreement
- details of your income, for example payslips
- details of savings and any investments, like shares or a property that you rent out
- details of how much you pay for childcare if you’re applying for help with childcare costs
- any other benefits you’re getting, for example benefit award letters or a bank statement
- child benefit reference numbers for any children you have if you get child benefit - this can be found on letters to you about child benefit, it will start with 'CHB' and is made up of 8 numbers and 2 letters, for example CHB12345678 AB - phone the Child Benefit Office on 0300 200 3100 (textphone 0300 200 3103) if you need help
- If you're in a couple, the DWP will normally need information and evidence about your partner's circumstances as well as yours