Email enquiries will be answered by Citizens Advice Direct on behalf of GAIN. Citizens Advice Direct is an independent and confidential telephone based advice and information service.
Help us, help you. Before you fill in the enquiry form ask yourself these questions:
1. What is your problem(s)?
2. What is the solution you want?
3. How would you like us to help you?
Don’t worry if you can’t answer these questions, an adviser will be able to work with you to resolve your problem.
We will try to answer your query within 48 hours, based on the information you give us.
Before you send this enquiry please consider the confidentiality of your email. Does someone else have access to your email? If you’re not satisfied that it will be confidential then please telephone us for the same advice on 0808 801 1011.
Data Protection - In order to help you; we need to maintain a record of your enquiry, which may contain personal data. Everything you tell us will be treated confidentially.
It would help us if you could provide a telephone number, so we can call you if we need more information. Please indicate if it is OK for us to say we are Citizens Advice and/or leave a message.
The GAIN Helpline is a freephone help line for clients living and/or working in Glasgow who have debt and associated legal & housing problems. Callers to the helpline will receive initial advice (including a full benefit check if appropriate) and will be referred to the most appropriate GAIN agency for more in depth advice if required.
Glasgow Advice & Information Network (GAIN)
Free phone helpline: 0808 801 1011